OVER 20 YEARS OF COLLECTION EXPERTISE
OVER 20 YEARS OF COLLECTION EXPERTISE
Tech-enabled debt
collection workforce
Tech-enabled debt collection workforce
Tech-enabled debt
collection workforce
S.P. Madrid is a tech-enabled, human powered debt collection agency, specializing in efficient and ethical call, field and legal collections, with a team of over 1,700 skilled agents across the Philippines, Singapore, and UAE.
S.P. Madrid is a tech-enabled, human powered debt collection agency, specializing in efficient and ethical call, field and legal collections, with a team of over 1,700 skilled agents across the Philippines, Singapore, and UAE.
S.P. Madrid is a tech-enabled, human powered debt collection agency, specializing in efficient and ethical call, field and legal collections, with a team of over 1,700 skilled agents across the Philippines, Singapore, and UAE.
Singapore
•
Manila
•
Dubai
Singapore
•
Manila
•
Dubai
A multi-award winning firm and the Philippines' leading innovator in the collections sector. Experience unmatched recovery outcomes and professional integrity with our seamless, borderless solutions – no added complexity, just results.
A multi-award winning firm and the Philippines' leading innovator in the collections sector. Experience unmatched recovery outcomes and professional integrity with our seamless, borderless solutions – no added complexity, just results.
A multi-award winning firm and the Philippines' leading innovator in the collections sector. Experience unmatched recovery outcomes and professional integrity with our seamless, borderless solutions – no added complexity, just results.
Trusted by Brand Partners
like HSBC, BDO and more…
Trusted by Brand Partners like
BDO, HSBC and more…
Trusted by Brand Partners
like HSBC, BDO and more…
Your Strategic Ally in Comprehensive
Collection Solutions
Your Strategic Ally in Comprehensive
Collection
Solutions
Your Strategic Ally in Comprehensive
Collection Solutions
Compliance-Centric Collections
S.P. Madrid is a leading BPO in the Philippines offering compliant and ethical debt collection outsourcing. Our AI-driven processes ensure regulatory compliance and data integrity across all markets we serve.
01
AI-Driven Operations
02
Seamless Technology Integration
03
Compliance-Centric Collections
S.P. Madrid is a leading BPO in the Philippines offering compliant and ethical debt collection outsourcing. Our AI-driven processes ensure regulatory compliance and data integrity across all markets we serve.
01
AI-Driven Operations
02
Seamless Technology Integration
03
Compliance-Centric Collections
S.P. Madrid is a leading BPO in the Philippines offering compliant and ethical debt collection outsourcing. Our AI-driven processes ensure regulatory compliance and data integrity across all markets we serve.
01
AI-Driven Operations
S.P. Madrid designs and deploys in-house AI solutions that enhance recruitment, training, and daily operations that enable consistent efficiency and measurable results for every client.
02
Seamless Technology Integration
Our systems are built for interoperability. From custom APIs to data-driven reporting, we integrate seamlessly with client platforms to ensure transparency, speed, and real-time visibility.
03
SERVICES
SERVICES
S.P. Madrid offers comprehensive debt recovery solutions, leveraging advanced digital strategies for pre-legal and legal resolutions, ensuring efficiency and professionalism.
S.P. Madrid offers comprehensive debt recovery solutions, leveraging advanced digital strategies for pre-legal and legal resolutions, ensuring efficiency and professionalism.
Call Collection
Call Collection
We use expert communication techniques to recover outstanding debts through phone calls, maintaining professionalism and compliance with regulations.
We use expert communication techniques to recover outstanding debts through phone calls, maintaining professionalism and compliance with regulations.
Field Collection
Field Collection
Our experienced agents personally visit debtors to negotiate and collect overdue payments, enhancing the chances of successful recovery.
Our experienced agents personally visit debtors to negotiate and collect overdue payments, enhancing the chances of successful recovery.
Credit Investigation
Credit Investigation
We provide in-depth credit investigations to assess a debtor's financial standing and history, enabling informed decisions about debt recovery strategies.
We provide in-depth credit investigations to assess a debtor's financial standing and history, enabling informed decisions about debt recovery strategies.
Legal Collections
Legal Collections
When necessary, we initiate legal action to recover debts, leveraging our legal expertise to maximize collections while adhering to all legal requirements.
When necessary, we initiate legal action to recover debts, leveraging our legal expertise to maximize collections while adhering to all legal requirements.
Vehicle Repossession
Vehicle Repossession
We offer efficient and lawful vehicle repossession services to recover outstanding auto loans or leases on behalf of our clients.
We offer efficient and lawful vehicle repossession services to recover outstanding auto loans or leases on behalf of our clients.
Housing Foreclosure
Housing Foreclosure
Our specialized team manages the complex process of housing foreclosure, ensuring the legal and regulatory aspects are handled appropriately to recover debts related to real estate.
Our specialized team manages the complex process of housing foreclosure, ensuring the legal and regulatory aspects are handled appropriately to recover debts related to real estate.
SERVICES
S.P. Madrid offers comprehensive debt recovery solutions, leveraging advanced digital strategies for pre-legal and legal resolutions, ensuring efficiency and professionalism.
Call Collection
We use expert communication techniques to recover outstanding debts through phone calls, maintaining professionalism and compliance with regulations.
Field Collection
Our experienced agents personally visit debtors to negotiate and collect overdue payments, enhancing the chances of successful recovery.
Credit Investigation
We provide in-depth credit investigations to assess a debtor's financial standing and history, enabling informed decisions about debt recovery strategies.
Legal Collections
When necessary, we initiate legal action to recover debts, leveraging our legal expertise to maximize collections while adhering to all legal requirements.
Vehicle Repossession
We offer efficient and lawful vehicle repossession services to recover outstanding auto loans or leases on behalf of our clients.
Housing Foreclosure
Our specialized team manages the complex process of housing foreclosure, ensuring the legal and regulatory aspects are handled appropriately to recover debts related to real estate.
Data-Driven Debt Recovery and
Machine Learning for Debt Resolution
Data-Driven
Debt Recovery
and Machine
Learning
for Debt
Resolution
Data-Driven
Debt Recovery and
Machine Learning
for Debt Resolution
At S.P. Madrid, success
doesn't happen by chance.
At SP Madrid,
success doesn't
happen
by chance.
At SP Madrid,
success
doesn't happen
by chance.
It is from day to day commitment to
produce results
It is from
day to day commitment
to produce
results
It is from day to day commitment
to produce
results
Collection
Workforce
Employees
Collection
Workforce
Employees
Field Visits
Per Day
Field Visits
Per Day
Processed
Legal Cases
Daily
Processed
Legal Cases
Daily
Highest Collection
Rate in the Industry
90-120 DPD
Highest Collection
Rate in the Industry
90-120 DPD
Employee
Application Nationwide
Daily
Employee
Application Nationwide
Daily
Total Handled Accounts
K
Monthly
Total Handled Accounts
K
Monthly
Total Handled Accounts
in USD Value
1.
Monthly
Total Handled Accounts
in USD Value
1.
Monthly
Total Clients
Overall
Total Clients
Overall
Total Accounts Processed
Daily
Total Accounts Processed
Daily
Total Accounts Processed
Daily
Our Tech Stack
Our Tech Stack
Our Tech Stack
Powered Exclusively by Texxen
Powered Exclusively by Texxen
ABOUT US
ABOUT US
With 15 years of excellence in debt collection in the Philippines, S.P. Madrid has a proven track record of effective strategies and ethical practices of recovery, extending from pre-legal to legal.
Our team, armed with advanced digital tools to offer customized solutions that protect your interests and uphold dignified relations.
Choose experience; choose S.P. Madrid.
With 15 years of excellence in debt collection in the Philippines, S.P. Madrid has a proven track record of effective strategies and ethical practices of recovery, extending from pre-legal to legal.
Our team, armed with advanced digital tools to offer customized solutions that protect your interests and uphold dignified relations.
Choose experience; choose S.P. Madrid.
ABOUT US
With 15 years of excellence in debt collection in the Philippines, S.P. Madrid has a proven track record of effective strategies and ethical practices of recovery, extending from pre-legal to legal.
Our team, armed with advanced digital tools to offer customized solutions that protect your interests and uphold dignified relations.
Choose experience; choose S.P. Madrid.
FREQUENTLY ASKED QUESTION
FAQs
Is S.P. MADRID compliant with the local debt collection regulations?
Can S.P. MADRID handle our international debt collections?
Can your AI systems be tailored to my business needs?
How do I get started with S.P. MADRID for debt recovery or legal assistance?
Is S.P. MADRID compliant with the local debt collection regulations?
Can S.P. MADRID handle our international debt collections?
Can your AI systems be tailored to my business needs?
How do I get started with S.P. MADRID for debt recovery or legal assistance?
Contact us
Contact us
Your path to resolution
starts here.
Your path to resolution
starts here.
Makati City, Philippines 1226
17th Floor Chatham House,
Rufino St., Salcedo Village
Singapore
•
Dubai
Makati City, Philippines 1226
17th Floor Chatham House,
Rufino St., Salcedo Village
Singapore
•
Dubai
Makati City, Philippines 1226
17th Floor Chatham House,
Rufino St., Salcedo Village
Singapore
•
Dubai
Singapore
•
Manila
•
Dubai
S.P. Madrid & Associates. 2025 All Rights Reserved
S.P. Madrid & Associates. 2025 All Rights Reserved